Delivery and Freight Policy

Common Carrier deliveries are “curbside delivery only", meaning the truck drops your item off at the curb. For larger items (over 300 lbs) lift-gate service is required and additional charges may apply. You will be responsible for moving the equipment into your home or business.

Inside Delivery  is available for an additional charge and must be requested at the time of placing the order. Should you have any special circumstance such as STAIRS  you must note this when checking out or by calling 1-800-482-4553. This will insure proper delivery. The movers may refuse inside delivery if it is not accessible and will place your product in your garage or any accessible room. (if special circumstances are not noted, additional delivery charges may apply)

PLEASE NOTE: You must be present to accept the delivery. If for any reason there seems to be damages, you MUST accept the order, note any damages before signing, and contact us immediately. (Common Carriers do not deliver on Saturday or Sunday).

Customers will be charged for a return delivery fee if no one is available. If Delivery Company is unable to reach you to arrange delivery; you may be liable for storage fees until you can respond. Failure to return the call from the freight company will result in expensive delays, which we will not be responsible for. Advise any members of your family, or persons in your household that it¹s imperative you receive any messages from freight companies.

REFUSED SHIPMENTS, CANCELLATIONS, DAMAGED and Remanufactured Equipment
GymCor.com. ships all used and remanufactured fitness equipment in working order and is not responsible for damages occurred during shipping. Normal shipping time is between 1 to 3 weeks. Ship date depends on status of product/refurbishment at the time order is placed (CAN TAKE UP TO 6 WEEKS). Please allow 2 to 6 weeks to receive equipment. In most cases, equipment is ready for shipment. You will receive a tracking number along with the freight company website to check the status of your delivery.  Any cancellation attempts  after the order has been processed or refusal of a product for any reasons including damage is subject to a 25% cancellation fee and all shipping charges from and to the company even if you refuse the package and do not sign for the delivery. You will be responsible for shipping costs both ways.  IF ITEM IS DAMAGED, YOU MUST ACCEPT THE DELIVERY AND NOTE IT ON THE FREIGHT BILL FOR INSURANCE CLAIMS. THIS WILL ALLOW US THE OPPORTUNITY TO HELP YOU REPAIR/REPLACE THE DAMAGED PRODUCT AT YOUR LOCATION AND TO AVOID YOUR RETURN FEES. GymCor.com will do everything possible to assist you. If the product is returned to us, it must be in the same condition received along with packing material. If it is not in the same condition, you may be charged for additional services to restore it to original condition.